How to Return Spectrum Equipment: A Comprehensive Guide (2023)

Spectrum is one of the largest internet service providers (ISPs) in the United States, serving over 100 million broadband subscribers across 42 states. With its fast and reliable internet connection, Spectrum has become a household name, offering home phone and television services over its cable network. Spectrum provides high-quality internet connectivity with speeds of up to 1000Mbps, depending on the package subscribed to. One of the standout features of Spectrum is that it does not impose a data cap on its users, allowing unlimited data usage on a monthly basis. Additionally, Spectrum also offers cell phone service on the Verizon Wireless network.

While Spectrum offers commendable services, there may be instances where customers need to return equipment to the company. This article aims to provide a comprehensive guide on the steps and processes involved in returning Spectrum equipment.

When Should I Return Spectrum Equipment?

There are several situations that may require you to return Spectrum equipment to the company:

  1. Cancelling your Spectrum subscription: If you decide to cancel your Spectrum subscription completely, you will be required to return all leased equipment to the company.
  2. Upgrading to a new package: When upgrading to a new package, you may need to return the equipment associated with the previous package.
  3. Returning malfunctioning or broken equipment: If you have equipment that is malfunctioning or broken, you can return it to Spectrum for replacement.

Upon cancellation of Spectrum services, the company typically provides a 15-day window for customers to return the equipment. Failure to return the equipment within this timeframe may result in equipment return charges as a penalty. Spectrum holds customers responsible for returning all leased equipment if they unsubscribe or downgrade their package. This policy is outlined in the company's Terms and Conditions, which customers are notified of when contacting customer care to cancel their subscription.

How Do I Return Spectrum Equipment To The Company?

Spectrum offers multiple convenient methods for returning equipment to the company. You can choose from the following options:

  1. Returning in person: The simplest way to return Spectrum equipment is by dropping it off at a Spectrum office or retail store. With over 650+ Spectrum stores across the United States, finding a location near you is easy. You can use the Spectrum store locator to locate the nearest store.

  2. Mailing services: Spectrum accepts equipment returns through mailing services such as UPS Mail, FedEx, and US Postal Services.

    • UPS Mail: UPS is Spectrum's preferred method for returning equipment. UPS handles the packaging and shipping of all Spectrum equipment free of charge. Simply inform UPS that you are a Spectrum customer, and they will process the return, providing you with a receipt for tracking purposes.
    • FedEx: Spectrum also accepts equipment returns through FedEx. You will be provided with a label to attach to the equipment you are returning. Unlike UPS, you will need to handle the packaging process yourself, while Spectrum covers the postage. Make sure to collect a receipt from FedEx as confirmation of the return.
    • US Postal Services: Another convenient method is returning the equipment through the US Postal Services. Drop off the equipment at your nearest USPS location, ensuring it is secured in its original packaging (if available) and accompanied by the return label provided by Spectrum. Inform the USPS office that you are a Spectrum customer, and they will handle the shipment of the equipment back to Spectrum without any return fee.
  3. Pickup from the company: If you are unable to return the equipment using the methods mentioned above, Spectrum offers a pickup service. However, this service is specifically for disabled customers. To request equipment pickup by a Spectrum technician, you can contact the company directly.

What Will Occur if I Do Not Return the Spectrum Equipment?

Failure to return Spectrum equipment to the company within the specified timeframe can result in penalty charges. If you do not return the equipment after canceling services or upgrading/downgrading your package within the 15-day window, you may be billed a penalty fee for each unreturned piece of equipment. These charges can accumulate to hundreds of dollars. To avoid these high charges, it is crucial to return the equipment promptly.

Do I Have to Pay Postal Services to Return my Spectrum Equipment?

When using UPS, FedEx, or the US Postal Services to return Spectrum equipment, you do not need to pay any shipment fees. Simply prove to the service provider that you are a Spectrum customer returning equipment, and they will handle the shipment without charging you. FedEx and USPS may require you to package the equipment yourself and provide the return label provided by Spectrum upon initial purchase.

Can I Use the Spectrum Pickup Option to Return my Equipment Even if I Am Not Disabled?

No, the pickup option is exclusively for disabled or elderly Spectrum customers. If you do not fall into either of these categories, it is recommended to use one of the other methods mentioned above to return Spectrum equipment.

What Is The Best Method of Returning Spectrum Equipment to the Company?

The most ideal methods for returning Spectrum equipment are:

  1. Returning in person: Dropping off the equipment at a Spectrum office or retail store ensures direct accountability, as the company accepts the equipment directly from you.
  2. Shipping through UPS: UPS Mail is Spectrum's preferred method for returning equipment. UPS handles the packaging and shipping free of charge, providing you with a receipt for tracking purposes.

Using any of these methods will not incur any fees.

Can I Exchange or Replace my Spectrum Remote Control?

Yes, if you have a faulty remote control, you can have it replaced. You can either bring the faulty remote control to any Spectrum store or office or contact Spectrum to request a replacement. Spectrum will mail the new remote control to you within 3 to 5 days, along with instructions on how to return the old or faulty remote control.


Charter Spectrum provides highly reliable and strong internet connection services, making it one of the most popular ISPs in the United States. However, there may be instances where customers need to cancel their Spectrum services for various reasons. In such cases, it is essential to return the equipment used to access Spectrum services within the specified timeframe. Failure to do so may result in penalty charges. This article has provided a comprehensive guide on returning Spectrum equipment, outlining various methods such as returning in person, using mailing services, or requesting a pickup. By following these guidelines, customers can ensure a smooth and hassle-free return process while avoiding unnecessary charges.

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